Lindborg, Henry J. (1995, ASQC) National Institute for Quality Improvement, Fond du Lac, WI 54935
Communication between colleges and the quality establishment on established guidelines such as Baldrige and ISO 9000 will prevent quality from being a passing fad on campus. The author compares Baldrige and ISO 90900 with those of accreditors and finds a core of common ground.
Academics are reluctant to embrace Baldrige and ISO 9000 due to a perception of a power grab by their adherents, and their industrial origins. Some programs are in the works to translate the quality culture to education, such as ISO 9000 implementation at Sandwell College in England.
Values held in common by accreditors and Baldrige / ISO include human dignity, Mission/quality objectives, collaboration/subsidiarity, evaluation of self and system, self confidence/competence, knowledge discovery/insight, and interdependence. By establishing assessment standards based on these common beliefs, a cross cultural dialogue is possible.
Accreditation,Assessment,Total Quality Management (TQM),Evaluation,Education