Integration of Quality and Business Planning


Miller, Kevin L.   (1995, ASQC)   US Tennessee Valley Authority

Annual Quality Congress, Cincinnati OH    Vol. 49    No. 0
QICID: 10305    May 1995    pp. 653-660
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Article Abstract

The Quality Improvement System, a Business Planning Model developed by the Tennessee Valley Authority (TVA), can help lean organizations focus on both operational and improvement tasks.

To develop a business plan aligned to TVA's strategic goals, each of TVA's ten business units developed the following: (1) a business alignment matrix, (2) a preliminary business plan using a catch ball process, (3) Reason for Improvement (RFI) worksheets, which helped them develop a process improvement plan, (4) the operations plan to identify requirements for routine activities, (5) a resource plan, and (6) other optional supporting plans.

A Venn diagram showed how customer focus, process improvement, and employee involvement worked together as an integrated system. The benefits of the TVA Quality Improvement System included increased capacity with no rate increases since 1987 and improved plant availability rates.


Business plans,Hoshin planning,Tennessee Valley Authority (TVA),Quality Improvement System (QIS),Priority setting

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