Kane, Allison J. (1995, ASQC) Sandia National Laboratores, Albuquerque, NM 87123
Management is the responsibility of just a few; however, leadership applies to everyone in an organization. In defining the difference between leadership and management, Peter Drucker said, "Management is doing things right; Leadership is doing the right thing."
In The Leadership Challenge, James Kouzes and Barry Posner summarized surveys that revealed five leadership practices: challenging the process,inspiring a shared vision, enabling others to act, modeling the way, and encouraging the heart. Quality tools that are helpful in challenging the process include the Fishbone diagram, brainstorming, and Quality Function Deployment (QFD). Taking risks is also important in challenging the process. Inspiring a shared vision involves enlisting others to share your convictions and, if necessary, adjusting your vision to arrive at a common goal. In enabling others to act, which is related to empowerment, leaders must focus on three of Stephen Covey's seven habits: #1: Be prepared; #4: Think win-win; and #6: Synergize. Modeling the way, which is much like parenting, assesses four "moments of truth": (1) How do you spend your time? (2) What questions do you ask? (3) How do you react to critical incidents? and (4) What gets rewarded? The practice of encouraging the heart celebrates accomplishments and provides meaningful recognition to individuals.