Haigh, Bob, Ph.D.; Morris, Dave, Ph.D. (1994, ASQC) Sheffield Business School, UK
Ignoring or underestimating the liabilities of a quality improvement team (QIT) can have serious consequences. Converting team liabilities into team assets requires a skilled facilitator who enables to teams to analyze symptoms, establish causes, generate remedies, test and monitor the chosen remedy, and report on the quality improvement gained.
Gap Analysis is one method that focuses on the liabilities and assets of QITs. Liabilities include premature decisions, individual domination, conflicting alternative solutions, and prior commitment. Other potential liabilities, which could also be viewed as potential assets, include disagreement, conflicting priorities, risk taking, and time requirements. Assets include greater knowledge and expertise, more approaches to a problem, increased acceptance of a situation, and better implementation.
The most common factors that cause teams to fail are: (1) lack of agreement and objectives; (2) lack of agreement on constraints; and (3) lack of agreement on the quality decision making process; and (4) lack of effective communication.The facilitator must be a guide, philosopher, and friend who guides the self-directed QITs along the path of continuous quality improvement.
Gap analysis,Quality Improvement Team (QIT),Total Quality Management (TQM),Teams,Rewards and recognition