Quality System Deployment--Managing Implementation of Continuous Quality Improvement

Article

Lipscomb, P.E.   (1994, ASQC)   John R. Lipscomb & Associates, White Lake, MI 48386

Annual Quality Congress, Las Vegas NV    Vol. 48    No. 0
QICID: 10143    May 1994    pp. 548-557
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Article Abstract

This abstract is an edited version of the author's original.

Quality System Deployment directs the development of specific new delivery systems capability and provides training as required for employees to function effectively within the new systems. It is the most effective Total Quality Management (TQM) method available for planning and development, implementation and operation of a specific system of continuous quality improvement activities within the organization.

The planning and implementation stages include development of a broad vision of the new operations and identification of specific customer satisfaction, product quality, and productivity/profitability objectives with specific performance measures and standards. There are five major elements of the system: (1) quality planning, (2) process operations and control, (3) process improvement, (4) lessons learned, and (5) motivation for continuous improvement.

The author describes the four driving forces of the Continuous Improvement Process Model, the operations performance planning activities, the impact of goals on performance objectives, the Process Operation Model's focus on performance analysis, the Added Value Triangle's role in identifying critical success issues, the formation of the Process Management Organization, the roles of the Steering Committee and Micro Team, the usefulness of Process Capability studies, and the areas that benefit most from process improvements.

Keywords

Continuous quality improvement (CQI),Customer satisfaction (CS),Total Quality Management (TQM),Implementation,Process improvement


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