The Five Pillars of Organizational Excellence

Article

Harrington, H. James   (2004, ASQ)   Harrington Institute, Los Gatos, CA

Annual Quality Congress Proceedings, May 24-26, 2004, Toronto, Ontario, Canada    Vol. 58    No. 0
QICID: 20571    May 2004    pp. 191-202
List $10.00
Member $5.00

FOR A LIMITED TIME, ACCESS TO THIS CONTENT IS FREE!
You will need to be signed in.
New to ASQ? Register here.

Article Abstract

Upper management must simultaneously manage five key elements, referred to here as the Five Pillars of Organizational Excellence, if an organization is to succeed. The five elements are process management, project management, change management, knowledge management, and resource management. Learning to manage them together is the key to success in the pursuit of organizational excellence.Each of the five pillars is discussed separately.

Keywords

Change management,Knowledge management (KM),Organizational improvement initiatives,Performance management,Process management,Project management,Resources,Upper management


Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.