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September 2004
Volume 6 • Number 4

PROCESS IMPROVEMENT

Integrating PSP, TSP, and Six Sigma (PDF, 244 KB)
Steve Janiszewski and Ellen George

QUALITY MANAGEMENT

FDA Regulations and Auditing Practices for Software Suppliers at a Pharmaceutical Manufacturer (PDF, 144 KB)
Timothy W. Theisen and Colin J. Neill

QUALITY PRINCIPLES

Toward an Inclusive Model for the Costs of Software Quality (PDF, 157 KB)
Daniel Galin

DEPARTMENTS

Overview (PDF, 86 KB)
From the Editor (PDF, 111 KB)
Resource Reviews (PDF, 194 KB)