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June 2004
Volume 6 • Number 3

QUALITY MANAGEMENT

Evolving a Corporate Software Quality Assessment Exercise: A Migration Path to ISO/IEC 9126 (PDF, 158 KB)
* SAMPLE ARTICLE *
MITRE Corporation developed a toolset that can be used to analyze and quantify risks in software development.
Marc-Alexis Côté, Witold Suryn, Robert A. Martin, and Claude Y. Laporte
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TALKING POINTS

Different Customers, Different Software Quality Activities (PDF, 120 KB)
With such a wide range of customer and development organizations, quality efforts must be tailored to meet specific stakeholder needs.
Dave Miller

QUALITY PRINCIPLES

End Users' Perceptions of Software Quality (PDF, 155 KB)
An instrument, adopted from SERVQUAL, was developed for assessing the service quality of a newly developed computerized driver-licensing test.
Naceur Jabnoun and Waleed Al-Saad

DEPARTMENTS

Overview (PDF, 88 KB)
From the Editor (PDF, 97 KB)
Resource Reviews (PDF, 183 KB)