Software Quality Professional - June 2004 - ASQ

Software Quality Professional - June 2004

<Volume 6 • Number 3

QUALITY MANAGEMENT

TALKING POINTS

QUALITY PRINCIPLES

  • End Users' Perceptions of Software Quality (PDF, 155 KB)
    An instrument, adopted from SERVQUAL, was developed for assessing the service quality of a newly developed computerized driver-licensing test.
    Naceur Jabnoun and Waleed Al-Saad

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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.