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September 2002
Volume 4 • Number 4

TALKING POINTS

Software Quality Requires Professionalism and Fortitude (PDF, 56 KB)
Dave Miller

PROJECT MANAGEMENT

Risk Management: A Practical Toolkit for Identifying, Analyzing, and Coping with Project Risks (PDF, 93 KB)
Tom Gilb

QUALITY MANAGEMENT

Selecting Tools for Software Quality Management (PDF, 71 KB)
Appendix: Tools Evaluated
Luis E. Mendoza, Maria A. Perez, Teresita Rojas, Anna Griman, and Luisa A. De Luca

PROCESS MODELS

The Impact of National Cultural Factors on the Effectiveness of Process Improvement Methods: The Third Dimension (PDF, 73 KB)
Miklos Biro, Richard Messnarz, and Alfred G. Davison

DEPARTMENTS