Software Quality Professional - June 2017 - ASQ

Software Quality Professional - June 2017

Volume 19 • Issue 3

Download All Articles (PDF, 985 KB)

STANDARDS AND MODELS

  • Adopting the New Standard for Process Assessment *Open Access*
    By Terry Rout, Alastair Walker, and Alec Dorling
    In keeping with ISO policy for standards revision, a study group was set up and a set of new requirements was defined. The revised documents are being published as the ISO/IEC 330xx family of standards. Guidance for the transition from ISO/IEC 15504 to ISO/IEC 330xx was prepared and is included with this paper.

TEST PLANNING AND DESIGN

SOFTWARE ANALYSIS, DESIGN, AND DEVELOPMENT

  • Quality in Chatbots and Intelligent Conversational Agents
    By Morgan Benton and Nicole Radziwill
    Chatbots are intelligent, conversational software agents activated by natural language input. They provide conversational output in response and can sometimes execute tasks. This paper presents a review of quality issues and attributes related to chatbot development and implementation.

SOFTWARE METRICS AND ANALYSIS

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