Volume 17 • Number 3
Staying sharp *Open Access*
Four tools to implement into your daily work to stay on top of your lean Six Sigma game.
By Lance B. Coleman
Get the Word Out
Integrating voice of the customer with process metrics to improve email communication.
By Julie Rydberg, Susan Peiffer, Logan Farrell and Deborah Hopen
Shift Into High Gear
Using TRIZ to complete lean and Six Sigma projects faster.
By Sunil Kumar V. Kaushik