Volume 16 • Number 4
Blueprint for Success *Open Access*
Applying FMEA to capital projects in architecture and construction.
By Frederick W. Faltin and Peter Opitz
Leadership and the Law of Empowerment
Using the Toyota principle can build up your organization from the inside out.
By Dana M. Crowdus
Achieving operational excellence in a transactional world.
By Jerry Rosenthal, David Ball, and Tom Spolar
From the Editor
Remembering Mikel Harry, 1951-2017
By James L. Bossert
Creating a Long-Lasting Lean Six Sigma Deployment
By Forrest W. Breyfogle III, Smarter Solutions Inc.
Looking Out for Outliers
By Joel Smith, Dr Pepper Snapple Group
Human Side of Six Sigma
Conducting Interviews to Promote Information Exchange and Action
By Deborah Hopen and James J. Rooney