Volume 15 • Number 2
Taking Stock *Open Access*
How variation can affect supply chain performances.
By Hatem Hafsa and Wiem Saidane
ASQ section revamps information management process using design for Six Sigma.
By Mara Martinez and Jamison V. Kovach
Not Another Program
Six Sigma improves healthcare operations, new technology integration.
By William H. LaFollette
From the Editor
Managers and Leaders
By James L. Bossert
Six Sigma Tools in Six Minutes
By Dan Zwillinger, Brian Foley and Kurt Mittelstaedt
Human Side of Six Sigma
Fostering a Commitment to Improvements
By Deborah Hopen and James J. Rooney
By Chip Williams