Six Sigma Forum Magazine - August 2015 - ASQ

Six Sigma Forum Magazine - August 2015

Volume 14 • Number 4

Full Issue


  • The Human Element in a BPO  *Open Access*
    Applying psychological and production theories together helped streamline back-office operations.
    By Balasubramanian Viswanathan

  • Structured, Yet Flexible, Approach
    The basics of implementing Six Sigma for root cause analysis..
    By Matthew Barsalou and Robert Perkin


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