Six Sigma Forum Magazine - November 2011 - ASQ

Six Sigma Forum Magazine - November 2011

Volume 11 • Number 1

Download All Articles (PDF, 1.4 MB)

  • CUSTOMER SATISFACTION
    Fact or Fiction? (PDF 241 KB)
    Building Personas Helps Capture Voice of the Customer Insight
    Frank Murdock
  • TEAMS
    Get Engaged (PDF, 275 KB)
    Focus on the team to drive performance to another level
    Dodd Starbird, Ronald Cavanagh
  • CUSTOMER SATISFACTION
    Challenges With Churn (PDF, 245 KB) Open Access
    Analyzing transactional activity to help retain customers who might be leaving
    Michael Cuenco and Crystal Shi, and Balaji Padmanabhan, Alan Hevner

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