Volume 3 • Number 2
Six Sigma...at a Bank? (PDF, 163 KB)
Bank of America's Six Sigma initiatives have created benefits of more than $2 billion and increased customer delight by more than 25%.
Milton H. Jones Jr., Bank of America
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- CYCLE TIME REDUCTION
The Little Known Law (PDF, 195 KB)
Identify a process's key components to reduce cycle time and save money.
Robert Gerst, Converge Consulting Group Inc.
- PROCESS IMPROVEMENT
DMAIC Approach Brings Breakthrough Results (PDF, 239 KB)
Steel company reduces coke moisture, saves millions.
D.P. Deshpande, Supratim Halder, Asim Choudhary, Arun Raychaudhuri and Suman Biswas, Tata Steel
Six Sigma Toolkit at Your Service (PDF, 66 KB)
How ScottishPower tailored the DMAIC toolkit for its sales and service business.
Andres D. Steele, ScottishPower
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