Six Sigma Forum Magazine - February 2004 - ASQ

Six Sigma Forum Magazine - February 2004

Volume 3 • Number 2

  • BANKING
    Six Sigma...at a Bank? (PDF, 163 KB)
    Open Access
    Bank of America's Six Sigma initiatives have created benefits of more than $2 billion and increased customer delight by more than 25%.
    Milton H. Jones Jr., Bank of America
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  • CYCLE TIME REDUCTION
    The Little Known Law (PDF, 195 KB)
    Identify a process's key components to reduce cycle time and save money.
    Robert Gerst, Converge Consulting Group Inc.
  • PROCESS IMPROVEMENT
    DMAIC Approach Brings Breakthrough Results (PDF, 239 KB)
    Steel company reduces coke moisture, saves millions.
    D.P. Deshpande, Supratim Halder, Asim Choudhary, Arun Raychaudhuri and Suman Biswas, Tata Steel
  • TOOLS
    Six Sigma Toolkit at Your Service (PDF, 66 KB)
    How ScottishPower tailored the DMAIC toolkit for its sales and service business.
    Andres D. Steele, ScottishPower

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