Six Sigma Forum News - November 2003 - ASQ

Six Sigma Forum News - November 2003


ASQ Announces 2004 Six Sigma Conference
ASQ’s fourth annual Six Sigma Conference will be February 2-3, 2004, at Pointe Hilton Squaw Peak Resort in Phoenix.

This year’s conference is themed “Excellence by Design” and will include case studies and implementation experiences from a variety of organizations and industries.

Among this year’s networking opportunities are a Super Bowl party, a dinner with a panel of Master Black Belts and a golf tournament. For the second year, the conference also offers the Executive Edge, a moderated discussion for senior-level attendees with Ken Lewis, Bank of America CEO; A. Blanton Godfrey, Six Sigma Forum Magazine’s editor; and other conference keynote speakers. Executives who register for this event may attend the rest of the conference at a reduced fee.

Five workshops held on February 1 will offer interactive exercises on topics such as making Six Sigma more customer focused and applying Six Sigma to software improvement and continuous innovation. Courses held Feb. 4-6 include lean, quality cost principles, TRIZ (a Russian abbreviation for “theory of problem solving”), team facilitation, statistical process control for services and strategic quality planning.

A complete schedule of presentations and speakers is available at the conference website, For more details or to register, call 800-248-1946 (United States and Canada only) or 414-272-8575.

Six Sigma Works In Government
A new series of articles on the Six Sigma Forum website describes how an Indiana government agency is using Six Sigma to improve the delivery of its services. The largest state agency in Indiana, the Family and Social Services Administration (FSSA), deployed Six Sigma almost two years ago and has so far validated more than $3 million in project savings.

Three articles about the implementation present details on projects, results and program structure:

  • “Changing Lives with Six Sigma" discusses how FSSA’s Six Sigma effort has had a direct impact on the lives of citizens.
  • “By the Book and in a Fish- bowl” traces the conventional beginnings of the implementa- tion and highlights factors that make it unique, such as its advisory board of Six Sigma experts from the private sector.
  • “Laying the Tracks for Six Sigma” outlines the team based structure FSSA created for its program.
    Carole Casto Brubaker, FSSA COO and Six Sigma Program Champion, says Six Sigma can work in the public sector because of its capacity for improving the delivery of services that are important to citizens.

“Not many taxpayers think in terms of process improvement,” Brubaker said. “They may not be interested in the jargon or the statistics behind the methodology, but they really will care about the value of Six Sigma in terms of the effect it has on people, how it changes lives.”

Free to all members, the articles are located in the Executive and Champion channels at

Membership, Website Grow
As of October 2003, Six Sigma Forum membership had topped 18,000.

While slightly more than half of all members classify themselves as having general experience, about 35% hold Green, Black or Master Black Belt credentials. Remaining members have Six Sigma Executive or Champion roles in their organizations.

Almost 30% of all members are from countries outside the United States. In an effort to reflect this, the forum’s website has recently published submissions from India, China, Taiwan and Australia.

The forum offers editorial assistance for any member whose primary language is not English. Future plans to enhance the international member experience include more Web based networking events and translation services.

For more information about receiving editorial support or to submit an article, e-mail Noel Wilson at


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