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August 2003
Volume 2 • Number 4
Editorial Review Board
Joseph T. Basala
Master Black Belt
QI Sigma Consulting
Bo Bergman
SKF Professor
Department of Quality Sciences, Chalmers University of Technology
Erin Besson
Master Black Belt, GE Certification
James L. Bossert
Senior Vice President, Quality and Productivity, Six Sigma Programs
Bank of America
Michele Boulanger
Director of Worldwide Quality
Wireless Data Group
Motorola
Jacqueline M. Cazar
VP of Six Sigma
Credit Acceptance Corp.
Steven J. Czarniak
Master Black Belt
Boston Scientific
Cranston Darris
Service Quality Manager
Wells Fargo
Joseph A. DeFeo
President and CEO
Juran Institute
Allen Dembski
Master Black Belt
GE Medical Systems
Rick L. Edgeman
Teaching Professor and Executive Director, Quality Enhancement Systems
and Teams University of Maryland
Steve Evans
Vice President, Performance Engineering
Marsh Private Client Services
Marsh & McLennan Companies
Alexis P. Goncalves
Global Director of Quality Intelligence for Citigroup, Consumer Bank
Gerald J. Hahn
General Electric (retired)
Adjunct, Rensselaer Polytechnic Institute
Bruce Hayes
President
Executive Advisor Group
William J. Hill
Research Fellow and Director
Master Black Belt Program
Honeywell International
Gary Jing
Master Black Belt
Seagate Technology
William M. (Mike) Kelly
Master Black Belt and Head of Validation Services
Dailies CibaVision
Christopher A. Kliesmet
Frank Knight
Managing Director
PCA Group LLC
Thomas M. Kubiak
Director, Six Sigma
Sears, Roebuck and Co.
Roderick A. Munro
Business Improvement Coach
RAM Q Universe, Inc.
Mark Olson
Program Manager, Six Sigma
American Society for Quality
Sung-Hyun Park
Professor
Seoul National University
Thomas A. Pearson
Tom Pearson Consulting
Peter J. Robustelli
Executive Vice President and Managing Partner
Six Sigma Qualtec
Lennart Sandholm
President
Sandholm Associates
Carl J. Saunders
Master Black Belt and Six Sigma Instructor
University of Illinois
Susan Schall
Methodology Director
RR Donnelley Print Solutions
Peter J. Sluka
Six Sigma Director
American Express Corp.
Larry R. Smith
Quality Coach, Heritage Program
Ford Motor Company
Corey Staten
Deployment Manager
American Express Corp.
Greg Tindall
Manager, Strategic Quality Initiatives
Harley Davidson Motor Co.
G. Geoffrey Vining
Professor and Department Head, Department of Statistics
Virginia Tech
Gregory H. Watson
Managing Partner
Business Systems Solutions Inc.
Andrew H. (Jack) West
MSA Manager
Northrop Grumman
Samuel E. Windsor
Director of Quality
Filtronic Comtek
ASQ Publications
Management Board
Chair: G. Geoffrey Vining, Virginia Tech
Past Chair: Thomas M. Kubiak, Sears, Roebuck and Co.
Founding Editor
A. Blanton Godfrey
North Carolina State UniversityAssociate Editor
Ramón V. León
University of TennesseePublisher
William TonyContributing Editors
Debbie Phillips-Donaldson
Susan E. Daniels
Valerie Funk
Kristen Johnson
Dave Nelsen
Manuscript Coordinator
Dave NelsenGraphic Designer
Mary UttechProduction Administrator
Cathy SchnackenbergAdvertising Production
Barbara MitrovicDigital Production Specialists
Jennifer Czajka
Laura FranceschiAdvertising
ASQ Sales
