Six Sigma Forum News - August 2002 - ASQ

Six Sigma Forum News - August 2002


October Roundtable Speakers Announced

Robert Garlinghouse of Johnson Controls will keynote ASQ’s second Six Sigma Forum Roundtable Oct. 10-11 in Fort Lauderdale, FL.

Other presenters will include Roger Hoerl, manager of the Applied Statistics Lab at General Electric’s Research Center; Romesh Juneja, global director of quality improvement for Albemarle Corp.; and John Biedry, senior vice president of continuous improvement and Six Sigma at ServiceMaster.

Tom Kubiak, corporate director of Six Sigma for Sears, Roebuck and Co., will moderate panel discussions at two sessions.

A diversity of industries will be represented, with experts from organizations such as Raytheon, Starwood Hotels and Resorts, Bank of America and International Paper presenting case studies and leading discussions.

Topics will include applications to transactional business, design for Six Sigma and establishing the infrastructure and leadership needed for Six Sigma success.

A reception and networking event will supplement more informal networking breaks between sessions. Roundtable attendance is capped at 150 to keep the focus on peer networking.

In contrast to ASQ’s Six Sigma Conference, held annually in January, the roundtable specializes in facilitating information sharing among those who work directly with the Six Sigma methodology. Emphasis is on actual problems encountered and solutions used.

For details or to register, call 800-248-1946 (United States and Canada only) or go to

Forum Members Receive E-Newsletters

The ASQ Six Sigma Forum introduced a new benefit this June: Six Sigma InterNetworking, a members-only electronic newsletter.

Distributed monthly by e-mail, the HTML newsletter supports the instantaneous and interactive benefits of Six Sigma Forum e-membership. Links to the forum Web site and other online resources take members directly to current information and immediate networking opportunities.

The first issue had articles from the Six Sigma Forum Magazine and the Six Sigma Forum Web site, pointed members to current ASQ Six Sigma course offerings and profiled the Singapore Quality Institute, an ASQ WorldPartner that launched a successful Six Sigma training program.

As the forum grows, the newsletter will help members stay aware of Web site updates, discussion board activity and upcoming events. Future issues will also contain member profiles and networking resources.

A team of practicing Black Belts, Master Black Belts and Champions helped with the design and content of the newsletter.

To begin receiving Six Sigma InterNetworking, join the Forum at

Web Site Improves Sign-In Process

The Six Sigma Forum recently im-proved the sign-in process for its website:

  • Members who select the “remember me” option no longer must enter their user names and passwords manually.
  • Members can have their forgotten passwords e-mailed to them.
  • Members no longer have to enter zeros before member numbers.
  • Passwords are no longer case sensitive.

Six Sigma concepts were used to develop the improvements. Voice of the customer data, Web site usage data, heuristics, Internet best practices, principles of Web usability and Six Sigma Forum site guidelines contributed to identifying critical to satisfaction characteristics.

Web Articles Follow One Company’s Progress

Recent additions to the Six Sigma Forum Web site include updates on Quadrant Engineering Plastic Pro-ducts’ (EPP) progress toward implementing Six Sigma.

Certified Black Belt Scott Laman tells how Quadrant EPP reaped some Six Sigma benefits without having yet launched a companywide program.

Using Six Sigma tools, teams in production, the main warehouse, inside sales and other departments completed projects to increase yields and bring annual savings of $50,000 to more than $100,000 per project.

Laman also offers his own tips for successful process improvement and a SIPOC (suppliers, inputs, process, outputs and customers) improvement process diagram on implementing statistical techniques companywide.

To read about Quadrant EPP’s use of Six Sigma techniques, visit

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