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February 2002
Volume 1 • Number 2
About the Authors
“Achieving Six Sigma Quality in Financial Services”
Dennis Attenello (attenello@aol.com) is president of Attenello and Associates Inc., a consulting firm that helps organizations rethink, redesign and retool segments of their businesses to achieve competitive advantage. He provides advisory services to help plan, organize and implement corporatewide quality improvement initiatives.
John Uzzi (Juzzi@compuserve.com) is president of Roy W. Walters & Associates Inc. He has 22 years of experience consulting with the nation’s leading organizations. His client collaborations have resulted in breakthrough improvements in job and work process design, work unit and organizational design, and Six Sigma implementation quality.
“Six Sigma Payoff”
Debbie Phillips-Donaldson (ddonaldson@asq.org), is editor of Quality Progress, the flagship magazine for ASQ. Phillips-Donaldson is a member of ASQ and recently was certified as an ASQ quality improvement associate. She has 14 years’ of experience editing and publishing magazines and books.
“How to Implement Six Sigma for Maximum Benefit”
Charles R. Gowen III (cgowen@niu.edu) is an associate professor of management at Northern Illinois University. Gowen worked for Eastman Kodak and Bank One and consulted for several Fortune 100 companies. He earned a doctorate in management sciences from Ohio State University and is a member of ASQ and the Six Sigma Forum.
“Manage Behavioral Changes”
Tracy Thurkow (tthurkow@clg-online.com) holds a doctorate in industrial/organizational psychology with an emphasis in applied behavioral science. She is change leadership practice area leader at CLG Inc. Thurkow helps clients achieve results when faced with significant change, including those associated with Six Sigma implementation.
“How to Merge Six Sigma and IT”
Tim Young (tim.young@proxima-tech.com) has worked in the IT industry for over 15 years with clients such as Shell, British Airways and Ford. Today, Young works for Proxima Technology as vice president of marketing. Proxima embraced Six Sigma in their products after working on an assignment with GE. In 2001 Proxima launched the world’s first IT service management tools to support Six Sigma.
“Current Literature: Basic Reference for Students of Six Sigma”
Jonas Borgsten (j_borgsten@yahoo.com) is a Swedish student, studying engineering at the Royal Institute of Technology and Business at the Stockholm School of Business. He recently completed his master’s thesis in engineering at North Carolina State University.
Dale Greeson (dfgreeso@iwon.com) has a BS degree in Textile Engineering from North Carolina State University. He recently joined Medline Industries Inc. as quality specialist.
