Product Safety and Reliability
Tire Failures, SUV Rollovers Put Quality on Trial (PDF, 287 KB)
The Bridgestone/Firestone recall and subsequent reports about other manufacturers' tire failures and about the tendency for SUVs to roll over are perhaps the biggest quality related stories to break in more than a decade. The question being asked is whether quality management systems can offer assurance to the public that products are safe and reliable. Eleven representatives of the profession offer their perspectives.
SUSAN E. DANIELS
Quality Around the World
Moving Organizational Mountains (PDF, 145 KB)
With profit growth deteriorating, employees lacking enthusiasm and energy, and Hong Kong transitioning to Chinese rule, the new managing director of a company listened, learned and began to change its whole culture. How this was done and the impressive results make a compelling quality story.
DAVID CHOO KAH TECK AND PETER M. TOBIA
A World of Opportunity (PDF, 107 KB)
Times are changing, and ASQ's new WorldPartners program is redefining relationships between the Society and quality organizations outside the United States. The emphasis is on collaboration, and the developments are very exciting.
SPENCER HUTCHENS JR.
Quality Professionals Around the World Share Similar Concerns, Experiences (PDF, 109 KB)
ASQ's International Chapter now numbers 5,000 plus members in about 90 countries. Several of ASQ's country councilors summarize the state of quality in various parts of the world, demonstrating that worldwide quality awareness is increasing as global competition and the desire for improved living standards grow.
NAVIN SHAMJI DEDHIA
Up Front
Critical questions.
QP Mailbag
Readers discuss Mr. Pareto Head, metrology article, MB-9000 standard and quality awards.
Mr. Pareto Head
Comments on Quality
A dual perspective measurement system.
ASQ News
ASQ assists one California community...Certified Manager of Quality/Organizational Excellence Refresher developed...associate certification program to pilot...more.
Keeping Current
Q-100 drops 3.53% in third quarter...ISO to develop health care guidelines...more.
Quality Web Watch
Statistics Roundtable (PDF, 45 KB)
Metrics for uncertainty.
Standards Outlook
Auditors and auditing.
Emerging Sectors
Continuous improvement at a social agency.
QP Toolbox
World View
A European application of the business excellence index.
QP Reviews
QP Calendar
One Good Idea
Listen to the workers.
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