October 2004

TRAINING AND EDUCATION

• The Metamorphosis of the Quality Professional
  (PDF, 413 KB)
  Quality professionals must continually develop their technical, business, people, HR and environmental competence.
  Russ Westcott, president, Offerjost-Westcott Group, Old Saybrook, CT
• Improving Service Quality at Honda
  (PDF, 197 KB)
  American Honda uses blended learning to improve its internal support and service functions
  Wayne Stottler, consultant, Kepner-Tregoe, Princeton, NJ
• Certification Exam Tips, Trips and Traps
  (PDF, 133 KB)
  Adequate preparation can increase your odds of passing and decrease your test anxiety.
  James J. Rooney, senior risk and reliability engineer, ABSG Consulting Inc., Knoxville, TN
• College and University Programs in Quality
  A list of more than 100 colleges and universities offering courses, degrees or programs in quality or related subjects.
  Valerie Funk, editorial assistant

GLOBAL QUALITY

• Quality Challenges in Global Companies
  (PDF, 169 KB)
  Multinational companies are challenged by cultural limitations, insufficient management and employee preparation, employee attitudes, regulations and technological limitations.
  Robert Karaszewski, associate professor of economics sciences and management, Nicolas Copernicus University, Torun, Poland

MALCOLM BALDRIGE NATIONAL QUALITY AWARD

• A Class Act
  (PDF, 281 KB)
  Community Consolidated School District 15's Baldrige Award winning results include increased learning and parent, student and teacher satisfaction.
  Dave Nelsen, QP manuscript coordinator

STATISTICAL PROCESS CONTROL

• Stoplight Charts (With SPC Inside)
  (PDF, 262 KB)
  Stoplight charts report defect trends clearly and understandably.
  Steven Prevette, quality engineer, Flour Hanford; statistics lecturer, City University, Richland, WA

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