The Seven Deadly Sins of Quality Management

Abstract:
Root cause analysis is the structured investigation of basic causal factors leading to quality failure. When the root cause resides in the fundamental values of an organization, eradication can be extremely challenging. Problems ascribed to management …

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Excellent!
--George Samaras, 12-15-2011


A well-written article, which in my opinion is fully applicable to my organization and may be to others as well.
--Bernard D'Silva, 11-06-2009

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