 August 2002
QUALITY AND TOP MANAGEMENT
- On Leadership (PDF, 116 KB)
Juran and others address the main responsibilities of top management: providing leadership and sustaining quality.
Debbie Phillips-Donaldson, editor
- Strategic Planning for Business Excellence (PDF, 107 KB)
Take the right road to reach your destination.
Calvin London, vice president worldwide quality and special projects,
INO Therapeutics Inc., Clinton, NJ
- The Status Quo's Failure in Problem Solving (PDF, 106 KB)
The best thing top management can do is design a problem solving process for all types of problems.
Paul Palady, university and corporate course designer, Detroit
Nikki Olyai, president and CEO, Innovision Technologies Inc., Novi, MI
- Check Out This Baldrige Winner (PDF, 151 KB)
Clarke American responds to a business crisis and ends up with a major growth in profits.
Susan E. Daniels, associate editor
AWARDS
- Annual Quality Awards Listing (PDF, 134 KB)
* FREE ARTICLE *
QP publishes its directory of national, international, government and automotive awards.
Corinne N. Johnson, editorial assistant
STATISTICS
NEW PRODUCT DEVELOPMENT
- Strive To Win the Game (PDF, 101 KB)
This sports model can help companies get the most from their new product development processes.
Rob Kinnear, advanced planning manager, Borg Warner Air/Fluid Systems, Warren, MI
Departments
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