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Quality Progress

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July 2003

QUALITY SYSTEMS


  • Multiple Choice (PDF, 237 KB)
    Our authors examine seven quality systems or combinations to help you determine what will work best for your organization.
    • ISO 9000 Makes Integrated Systems User Friendly
      DAVID SHIPLEY, quality systems coordinator, Nucor: Vulcraft Group-Norfolk Division, Norfolk, NE
    • QOS--A Simple Method for Big or Small
      CARL W. KELLER, quality assurance manager for a direct marketing provider, Clayton, NJ
    • Lean and Six Sigma--Synergy Made in Heaven
      JAMES BOSSERT, senior vice president, quality and productivity, Six Sigma programs, Bank of America
    • Systems Thinking--An Uncommon Answer
      STEVEN S. PREVETTE, quality assurance engineer, Fluor Hanford, Aliso Viejo, CA
    • Complexity Theory Simplifies Choices
      DUKE OKES, consultant and educator, Blountville, TN
    • Baldrige: It's Easy, Free and It Works
      DALE CROWNOVER, president and CEO, Texas Nameplate Co., Dallas
    • A System of Approaches
      TOM KUBIAK, corporate director, Sears Sigma, Sears, Roebuck and Co., Chicago

MALCOLM BALDRIGE NATIONAL QUALITY AWARD


  • Print Perfect (PDF, 184 KB)
    A small printing company won the Malcolm Baldrige National Quality Award and doubled its sales during the last four years.
    Kristen Johnson, assistant editor

BASIC QUALITY


  • SPC: From Chaos to Wiping the Floor (PDF, 151 KB)
    * FREE ARTICLE *
    A history of statistical process control shows how it has gone from taming manufacturing processes to enabling all organizations to maintain their competitive edge.
    Lynne B. Hare, associate director of technology guidance, Kraft Foods Research, East Hanover, NJ

PROCESS EVALUATION


  • Capability Analysis of Complex Parts (PDF, 166 KB)
    You can reduce the number of capability indexes of a complex part to one to effectively measure producibility and single out the worst feature.
    S.K. Vermani, process consultant and associate technical fellow, Boeing Co., St. Louis

DESIGN OF EXPERIMENTS


  • Improve Molded Part Quality (PDF, 105 KB)
    Results of a test of process parameters on force reveal the most significant parameters in a medical products application.
    Maurício Bagueira De Casconcellos Azeredo, project engineer, Laboratorios B. Braun S.A., São Gonçalo, Brazil
    Sergio Sodre Da Silva, professor of statistics and quality control, Universidade Federal Fluminense, Rio de Janiero
    Kamel Rekab, professor, Florida Institute of Technology

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