June 2001
THE LEAN, MEAN NEW ECONOMY
- Saving the Internet Survivors (PDF, 93 KB)
* FREE ARTICLE *
An excerpt from The Best on Quality, Vol. 12, shows a customer service strategy must permeate all parts of e-business.
Madhav N. Sinha
Senior policy advisor, Manitoba government, Department of Labor
- The Road to TL 9000: From the Bell Breakup to Today (PDF, 76 KB)
The development of TL 9000 caused a revolution in the telecommunications supplier industry.
Eugene E. Hutchison
Program manager, global quality systems, SBC
- Learning From Mistakes (PDF, 124 KB)
For lean manufacturing to work, you must integrate the social and technical.
Drew Lathin and Ron Mitchell
Founders, Lean Enterprise Action Network LLC
- Concurrent Engineering--A Powerful Enabler of Supply Chain Management (PDF, 93 KB)
Integrating product development efforts reduces direct and indirect costs.
Raj Balasubramanian
Director, systems and technology procurement, Unisys Corp.
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