Saving the Internet Survivors

Description: In the relentless battle for market share, profitability, and survival in today's fiercely competitive e-business environment, the winners will be those with a deep understanding of customer relationship management (CRM) and those with a commitment to…


Keywords: Business plans,Customer and market focus,Customer loyalty,Customer requirements,Quality philosophy,Customer satisfaction (CS),E-commerce,Quality assurance (QA),Quality management (QM),Customer retention

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