 April 2002
HOW QUALITY PLAYS ON WALL STREET
- Bull or Bear? (PDF, 113 KB)
The Q-100 index proves that if you have quality, you'll beat the market.
Stephen George, author and quality consultant
- From Quality to Business Success (PDF, 114 KB)
* FREE ARTICLE *
Three catastrophes offer lessons in how to make the transition.
Tom Taormina, managing partner, Productivity Resources LLC, Virginia City, NV
- The Power Behind Consumer Buying and Productivity (PDF, 48 KB)
Strategic integration and alignment of quality with changing expectations is necessary.
A.V. Feigenbaum, president and CEO, General Systems Co., Pittsfield, MA
STANDARDS
- ISO 9000:2000 Experiences: First Results Are In (PDF, 100 KB)
Product support initiative survey measures experiences of 183 organizations.
Sandford Liebesman, consultant and member, ISO Technical Committee 176
James Mroz, senior editor, Informed Outlook
HUMAN RESOURCES
- Quality From the Inside Out (PDF, 389 KB)
Improve your employees' quality of life using behavioral strategies.
Dianna Wuagneux, co-founder, Adaptive Solutions, Castleton, VT
TOOLS OF QUALITY
CUSTOMER SATISFACTION
- It Might Not Be Your Product (PDF, 162 KB)
Marketing tactics and lack of customer education may be causing more dissatisfaction than you realize.
John A. Goodman, president and CEO, e-Satisfy/TARP, Arlington, VA
Dianne Ward, senior consultant, e-Satisfy/TARP
Scott Broetzmann, senior vice president, e-Satisfy/TARP
Departments
|
