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January 2003

SIX SIGMA


  • Toe the Line: No More WorldComs (PDF, 89 KB)
    * FREE ARTICLE *
    How Six Sigma metrics can reliably track an
    organization's results.
    DONNA M. FALTIN, former senior economist, General Electric global research center
    FREDERICK W. FALTIN, managing partner, Faltin Group, Ballston Spa, NY
  • How To Scope DMAIC Projects (PDF, 98 KB)
     The importance of the right objective cannot be
    overestimated.
    Donald P. Lynch, Six Sigma corporate Master Black Belt, Visteon Corp. Dearborn, MI
    Suzanne Bertolino, Six Sigma deployment director, Visteon Corp.
    Elaine Cloutier, Six Sigma Black Belt candidate and
    corporate Six Sigma webmaster, Visteon Corp.

MANAGEMENT


  • tornado in a bottleRunning Like a Bottled Tornado (PDF, 175 KB)
     Leaders need to provide the right balance of control and chaos to get people to self-organize.
    M. Scott Stegall, assistant professor, healthcare administration and informatics program, University of Wisconsin, Milwaukee

CUSTOMER SATISFACTION


  • Understand Customer Behavior and Complaints (PDF, 80 KB)
     Eight areas of quantifiable data can be integrated into quality assurance decisions.
    John Goodman, president, TARP, Arlington, VA
    Steve Newman, director of research, TARP

LEAN MANAGEMENT


  • 5S for Suppliers (PDF, 75 KB)
     How this technique can help you maintain a lean material
    supply chain.
    Kimball E. Bullington, associate professor of operations, Middle Tennessee State University, Murfreesboro

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