 July 2002
Volume 9 • Number 3
- PROPOSING A COMPACT INSTRUMENT TO MEASURE SUPPLIER-CUSTOMER RELATIONSHIPS IN THE CONTEXT OF TQM ACTIVITIES (PDF format, 164 KB)
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Mohammad Aghdasi and Hamid Noori
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- THE ROLE OF QUALITY TOOLS IN IMPROVING SATISFACTION WITH GOVERNMENT
S. Thomas Foster, Larry W. Howard, and Patrick Shannon
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- AN ACTIVITY-BASED COSTING MODEL TO REDUCE COPQ
V. M. Rao Tummala, K. S. Chin, and W. K. John Leung
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- QUALITY IN U. S. MANUFACTURING INDUSTRIES: AN EMPIRICAL STUDY
Christopher Roethlein, Paul Mangiameli, and Maling Ebrahimpour
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