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April 2002
Volume 9 • Number 2


Organizational Quality Management in Emerging Economies
by Bharat A. Jain and Filiz Tabak, Towson University

This study conducts an exploratory analysis of quality management practices in India. First, the authors develop an instrument with high validity and reliability to assess quality management initiatives in organizations in India. Subsequently, the authors study the relationships between managerial hierarchy, organizational form, quality performance, and managerial perceptions of quality practices. The results indicate that 1) perceptions of top managers and private sector managers on quality initiatives are more favorable than middle or junior managers and public sector managers, respectively, and 2) the relationship between quality perceptions and performance varies by organizational form and managerial level. Implications of these findings are discussed.

Key words: managerial hierarchy, public-private sectors, quality management

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