April 2002
Volume 9 • Number 2
- ORGANIZATIONAL QUALITY MANAGEMENT IN EMERGING ECONOMIES
Bharat A. Jain and Filiz Tabak
 Read Full Article (PDF format, 190 KB)
- DEVELOPMENT OF A GENERIC QUALITY FUNCTION DEPLOYMENT MATRIX
Ita Richardson, Eamonn Murphy, and Kevin Ryan
 Read Full Article (PDF format, 273 KB)
- EXPLORING THE LINKAGES BETWEEN QUALITY SYSTEM, SERVICE QUALITY, AND PERFORMANCE EXCELLENCE: SERVICE PROVIDERS' PERSPECTIVES (PDF format, 192 KB)
* SAMPLE ARTICLE *
Lori S. Cook and Rohit Verma
If you liked this article, subscribe now.
- THE IMPACT OF ISO CERTIFICATION ON THE LEVELS OF AWARENESS AND USAGE OF QUALITY TOOLS AND CONCEPTS: A SURVEY OF TURKISH MANUFACTURING COMPANIES
Ceyhun Ozgur, Gary E. Meek, and Aysegul Toker
 Read Full Article (PDF format, 184 KB)
DEPARTMENTS
Correction: Volume 8, Issue 4, of Quality Management Journal, published in October 2001, included three appendices that accompanied the article Leading for Quality: The Implications of Situational Leadership. The copyright for those appendicesSurvey to Measure Leadership Style/Lead Other Survey, Survey to Measure Organizational Readiness and Determination of Quality System Effectivenessbelongs to the Center for Leadership Studies. Duplication of the appendices, whether separately or as part of Volume 8, Issue 4, of QMJ, is expressly forbidden.
For more information about Situational Leadership® or these surveys, contact the Center for Leadership Studies Inc., 230 W. Third Ave., Escondido, CA 92025; 800-330-2840; www.situational.com http://www.situational.com |
|