From Continuous Improvement to Continuous Innovation, and Subsequent Discussions

Quality Management Journal vol. 8 issue 4 - October 2001

Abstract: [This abstract is based on the author's abstract.] The concepts of continuous improvement, continuous innovation, discontinuous innovation, incrementalism, exploitation, and exploration are examined. Focusing on alternative ways to creatively build quality improvement through continuous innovation into the development process, the author discusses the many organizational challenges arising from hypercompetititon, working at an accelerated pace, uncertainty, the infusion of new technology, and the impact of software and information technology. Discussions examine how continuous innovation is related to the creative process, the role of learning in continuous improvement and continuous innovation, and how both continuous improvement and continuous innovation are necessary for business survival.

Keywords: Sociotechnical systems (STS) - Product development - Continuous improvement (CI) - Problem solving - Innovation - Creativity - Discussion

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