Quality Management Journal Introduction - July 2001 - ASQ

Quality Management Journal Introduction - July 2001


We have five very interesting articles in this issue of Quality Management Journal that deal with topics from quality success factors in service organizations to change management.

We begin with an article entitled “Baldrige Assessment and Organizational Learning: The Need for Change Management,” where Matt Ford and Jim Evans, of the University of Cincinnati, discuss the topic of change management. Although it is not explicitly included in the Baldrige Award criteria, Ford and Evans argue that change management is implicitly included. They derive a process change management model from elements of the Baldrige Award criteria, supporting it with literature on organizational change, assessment, and learning. Their paper helps illustrate the richness of the Baldrige Award criteria, beyond what is readily apparent in the section headings.

In “Focus on the Classroom,” Dan Heiser, of DePaul University, and Paul Schikora, of Indiana State University, describe an approach for using Excel to teach flowcharting. Their innovative approach introduces flowcharting as a graphical language, with its own vocabulary and syntax. The authors provide practical suggestions and cautions for using Excel for teaching flowcharting, as well as reporting positive experiences with their students who have used this approach.

Constantine Kontoghiorghes, of Oakland University, and Deborah Dembeck, an independent consultant, study the question of whether critical quality management success factors are the same in service organizations, in “Prioritizing Quality Management and Sociotechnical Variables in Terms of Quality Performance.” They synthesize sociotechnical systems theories with quality management in their study of 295 professionals in a marketing services organization. They found that the most important organizational variables were satisfaction with internal processes, commitment of peers to quality, accessibility to others in the organization, effective communication channels within and between work teams, and ISO certification.

In “Introducing Statistical Thinking to the Food Industry—Facilitating and Inhibiting Factors,” Frøydis Bjerke and Margrethe Hersleth of MATFORSK—the Norwegian Food Research Institute, describe a study in which eight Norwegian food companies participated in a training program focusing on simple statistical tools. The study showed that several factors affect the success of applying statistical methods. These include: management’s involvement and insight into statistical methods; systems for internal distribution of competence; and some aspects of corporate culture.

We close with an article by Lee Jones, of Florida State University, entitled “Factors Related to Employee Perception of Their Leaders’ Commitment to Implement Continuous Quality Improvement.” He examines the implementation of quality management in a university setting, specifically looking at how frontline employees permit their leaders’ commitment to implementing continuous improvement and how that affects its implementation. Jones found that greater success in implementing continuous improvement was achieved by leaders who believed they had the necessary continuous quality improvement skills and knowledge. This, however, was not always perceived by frontline employees, showing the need for managers to provide tangible ways for employees to see and feel their knowledge and commitment.

I hope you enjoy this interesting issue of Quality Management Journal. Remember to send your comments to “Discussion, Debate, Dialogue.”

Barbara B. Flynn

Quality Management Journal


Barbara B. Flynn
Wake Forest University

George S. Easton
Emory University

William A. Golomski
University of Chicago

James B. Kohnen
St. Mary’s College of California

William O. Winchell
Lawrence Technological University


William Tony

Kristen Johnson

Jane Crouse
Kris McEachern

Cathy Schnackenberg

Michael Andes
Jill Zimmerman

Michael Andes


John Anderson
University of Minnesota

Selwyn Becker
University of Chicago

Robert E. Cole
University of California

James W. Dean, Jr.
University of North Carolina

James R. Evans
University of Cincinnati

John P. Evans
University of North Carolina

Frank M. Gryna
Bradley University (Emeritus)

John Hamburg
APEX, Inc.

David Luther
Luther Quality Associates

Ram Narasimhan
Michigan State University

Roger G. Schroeder
University of Minnesota

Kalyan Singhal
University of Baltimore

Michael J. Stahl
University of Tennessee


Sanjay Ahire
University of Dayton

Susan D. Amundson
Arizona State University

Kimberly A. Bates*
University of Toronto

Paul M. Bobrowski
Syracuse University

Kenneth Boyer
Michigan State University

Kenneth E. Case
Oklahoma State University

Injazz Chen
Cleveland State University

Barrie Dale*
University of Manchester

Richard Deane
Georgia State University

John Delery
University of Arkansas

Kevin Dooley
Arizona State University

Edward Duplaga
Bowling Green State University

Susan West Engelkemeyer
Babson College

Byron Finch
Miami University

Mark P. Finster
University of Wisconsin

Laura Forker
University of Massachusetts at Dartmouth

Soumen Ghosh
Georgia Institute of Technology

Glenn H. Gilbreath
Virginia Commonwealth University

John M. Groocock*
TRW (Retired)

Robert Handfield
North Carolina State University

Sandra J. Hartman
University of New Orleans

Marilyn Helms
Dalton State College

Mary Collins Holcomb
University of Tennessee

Ann Jordan
University of North Texas

Gary Kern
Indiana University South Bend

Jill Phelps Kern
Digital Semiconductor

David Kerridge*
Aberdeen University

Ray A. Klotz
Qualcomm Inc.

Frank Knight
FISI Madison Financial

Ronald D. Kurtzmann
Diamond Management Systems

Keong Leong
Ohio State University

A. Magid Mazen
Suffolk University

Satish Mehra
University of Memphis

Kim I. Melton
North Georgia College and State University

Henry R. Neave*
British Deming Association

Yoram Neumann
California State University

William Newman
Miami University

Gary Ragatz
Michigan State University

Gipsie B. Ranney
Belmont University

Richard N. Rosett
Rochester Institute of Technology

Brooke Saladin
Wake Forest University

Helmut Schneider
Louisiana State University

Nirmal Sethia
California State Polytechnic University

John G. Surak
Clemson University

William Tallon
Northern Illinois University

Michael D. Tveite
The Tetrad Group

Peter Ward
Ohio State University

L. David Weller
University of Georgia

Ted Weston
Colorado State University

*International reviewer

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