B
Becker, Selwyn W., “Teaching Strategy and Policy Using the Baldrige Award Criteria,” (vol. 7, no. 3): 57-66.
Biehl, Richard E., “Customer-Supplier Analysis in Educational Change,” (vol. 7, no. 2): 22-39.
Brown, Alan. See Van der Wiele, Ton
C
Chakravorty, Satya S. See Draman, Rexnord H.
Chatterjee, Sangit. See Yilmaz, Mustafa R.
Chen, Injazz J., Ronald L. Coccari, Ken A. Paetsch, and Antony Paulraj, “Quality Managers and the Successful Management of Quality: An Insight,” (vol. 7, no. 2): 40-54.
Chin, K. S. See Yam, Richard C. M.
Coccari, Ronald L. See Chen, Injazz J.
D
Dale, B. G. See Van der Wiele, A.
Dale, B. G. See Fiekers, T.
Detert, James R., and Roger Jenni, “An Instrument for Measuring Quality Practices in Education,” (vol. 7, no. 3): 20-37.
Draman, Rexnord H., and Satya S. Chakravorty, “An Evaluation of Quality Improvement Project Selection Alternatives,” (vol. 7, no. 1): 58-73.
E
Ekdahl, Fredrik. See Gustafsson, Anders
Evans, James R. See Ford, Matthew W.
F
Falk, Kurt. See Gustafsson, Anders
Feir, Priscilla. See Hartman, William T.
Fiekers, T., B. G. Dale, D. A. Littler, and W. Voß, “Benchmarking the Postgraduate Admission Process,” (vol. 7, no. 4): 45-58.
Finch, Byron J., “A Year in the Life of a Consumer Product: As Heard in Cyberspace,” (vol. 7, no. 2): 12-21.
Ford, Matthew W., and James R. Evans, “Conceptual Foundations of Strategic Planning in the Malcolm Baldrige Criteria for Performance Excellence,” (vol. 7, no. 1): 8-26.
G
Gill, R. See Yam, Richard C. M.
Gustafsson, Anders, Fredrik Ekdahl, Kurt Falk, and Michael Johnson, “Linking Customer Satisfaction to Product Design: A Key to Success for Volvo,” (vol. 7, no. 1): 27-38.
H
Hartman, William T., and Priscilla Feir, “Preparation for College: A Customer-Supplier Framework,” (vol. 7, no. 1): 39-57.
J
Jenni, Roger. See Detert, James R.
Johnson, Michael. See Gustafsson, Anders
L
Littler, D. A. See Fiekers, T.
M
Millen, Robert. See Van der Wiele, Ton
P
Paetsch, Ken A. See Chen, Injazz J.
Paulraj, Antony. See Chen, Injazz J.
Pun, K. F. See Yam, Richard C. M.
R
Romano, Pietro, “ISO 9000: What Is Its Impact on Performance?” (vol. 7, no. 3): 38-56.
S
Slovensky, Donna J. See Van Matre, Joseph G.
Stroh, Robert C. See Torbica, Zeljko M.
T
Torbica, Zeljko M., and Robert C. Stroh, “HOMBSAT–An Instrument for Measuring Home-Buyer Satisfaction,” (vol. 7, no. 4): 32-44.
U
Umble, Elisabeth J., and M. Michael Umble, “Developing Control Charts and Illustrating Type I and Type II Errors,” (vol. 7, no. 4): 23-31.
Umble, M. Michael. See Umble, Elisabeth J.
V
Van der Wiele, A., A. R. T. Williams, and B. G. Dale, “Total Quality Management: Is It a Fad, Fashion, or Fit?” (vol. 7, no. 2): 65-79.
Van der Wiele, Ton, Alan Brown, Robert Millen, and Daniel Whelan, “Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms,” (vol. 7, no. 4): 8-22.
Van Matre, Joseph G., and Donna J. Slovensky, “TEAMusic: A New Exercise for Demonstrating Teamwork Principles,” (vol. 7, no. 2): 55-64.
Voß, W. See Fiekers, T.
W
Whelan, Daniel. See Van der Wiele, Ton
Williams, A. R. T. See Van der Wiele, A.
Y
Yam, Richard C. M., K. F. Pun, K. S. Chin, and R. Gill, “Transforming Quality Management Practices: Applying the Hong Kong/China Experiences,” (vol. 7, no. 3): 9-19.
Yilmaz, Mustafa R., and Sangit Chatterjee, “Six Sigma Beyond Manufacturing–A Concept for Robust Management,” (vol. 7, no. 3): 67-78.
QMJ Volume 7 Subject Index
Baldrige Award. See Malcolm Baldrige National Quality Award
Benchmarking
Fiekers, T., B. G. Dale, D. A. Littler, and W. Voß, “Benchmarking the Postgraduate Admission Process,” (vol. 7, no. 4): 45-58.
Confidence Intervals
Umble, Elisabeth J., and M. Michael Umble, “Developing Control Charts and Illustrating Type I and Type II Errors,” (vol. 7, no. 4): 23-31.
Continuous Quality Improvement
Detert, James R., and Roger Jenni, “An Instrument for Measuring Quality Practices in Education,” (vol. 7, no. 3): 20-37.
Yam, Richard C. M., K. F. Pun, K. S. Chin, and R. Gill, “Transforming Quality Management Practices: Applying the Hong Kong/China Experiences,” (vol. 7, no. 3): 9-19.
Control Charts
Umble, Elisabeth J., and M. Michael Umble, “Developing Control Charts and Illustrating Type I and Type II Errors,” (vol. 7, no. 4): 23-31.
Customer Feedback
Finch, Byron J., “A Year in the Life of a Consumer Product: As Heard in Cyberspace,” (vol. 7, no. 2): 12-21.
Customer Satisfaction
Gustafsson, Anders, Fredrik Ekdahl, Kurt Falk, and Michael Johnson, “Linking Customer Satisfaction to Product Design: A Key to Success for Volvo,” (vol. 7, no. 1): 27-38.
Torbica, Zeljko M., and Robert C. Stroh, “HOMBSAT–An Instrument for Measuring Home-Buyer Satisfaction,” (vol. 7, no. 4): 32-44.
Customer-Supplier Relationship
Biehl, Richard E., “Customer-Supplier Analysis in Educational Change,” (vol. 7, no. 2): 22-39.
Hartman, William T., and Priscilla Feir, “Preparation for College: A Customer-Supplier Framework,” (vol. 7, no. 1): 39-57.
Data Quality
Yilmaz, Mustafa R., and Sangit Chatterjee, “Six Sigma Beyond Manufacturing–A Concept for Robust Management,” (vol. 7, no. 3): 67-78.
Education
Biehl, Richard E., “Customer-Supplier Analysis in Educational Change,” (vol. 7, no. 2): 22-39.
Detert, James R., and Roger Jenni, “An Instrument for Measuring Quality Practices in Education,” (vol. 7, no. 3): 20-37.
Fiekers, T., B. G. Dale, D. A. Littler, and W. Voß, “Benchmarking the Postgraduate Admission Process,” (vol. 7, no. 4): 45-58.
Hartman, William T., and Priscilla Feir, “Preparation for College: A Customer-Supplier Framework,” (vol. 7, no. 1): 39-57.
Van Matre, Joseph G., and Donna J. Slovensky, “TEAMusic: A New Exercise for Demonstrating Teamwork Principles,” (vol. 7, no. 2): 55-64.
Experiential Learning
Becker, Selwyn W., “Teaching Strategy and Policy Using the Baldrige Award Criteria,” (vol. 7, no. 3): 57-66.
Van Matre, Joseph G., and Donna J. Slovensky, “TEAMusic: A New Exercise for Demonstrating Teamwork Principles,” (vol. 7, no. 2): 55-64.
External Quality
Romano, Pietro, “ISO 9000: What Is Its Impact on Performance?” (vol. 7, no. 3): 38-56.
Factor Analysis
Chen, Injazz J., Ronald L. Coccari, Ken A. Paetsch, and Antony Paulraj, “Quality Managers and the Successful Management of Quality: An Insight,” (vol. 7, no. 2): 40-54.
Home Building
Torbica, Zeljko M., and Robert C. Stroh, “HOMBSAT–An Instrument for Measuring Home-Buyer Satisfaction,” (vol. 7, no. 4): 32-44.
Improvement Process
Van der Wiele, Ton, Alan Brown, Robert Millen, and Daniel Whelan, “Improvement in Organizational and Self-Assessment Practices by Selected American Firms,” (vol. 7, no. 4): 8-22.
Internal Quality
Romano, Pietro, “ISO 9000: What Is Its Impact on Performance?” (vol. 7, no. 3): 38-56.
Internet
Finch, Byron J., “A Year in the Life of a Consumer Product: As Heard in Cyberspace,” (vol. 7, no. 2): 12-21.
ISO 9000
Romano, Pietro, “ISO 9000: What Is Its Impact on Performance?” (vol. 7, no. 3): 38-56.
Yam, Richard C. M., K. F. Pun, K. S. Chin, and R. Gill, “Transforming Quality Management Practices: Applying the Hong Kong/China Experiences,” (vol. 7, no. 3): 9-19.
Learning
Becker, Selwyn W., “Teaching Strategy and Policy Using the Baldrige Award Criteria,” (vol. 7, no. 3): 57-66.
Chen, Injazz J., Ronald L. Coccari, Ken A. Paetsch, and Antony Paulraj, “Quality Managers and the Successful Management of Quality: An Insight,” (vol. 7, no. 2): 40-54.
Malcolm Baldrige National Quality Award
Becker, Selwyn W., “Teaching Strategy and Policy Using the Baldrige Award Criteria,” (vol. 7, no. 3): 57-66.
Ford, Matthew W., and James R. Evans, “Conceptual Foundations of Strategic Planning in the Malcolm Baldrige Criteria for Performance Excellence,” (vol. 7, no. 1): 8-25.
Van der Wiele, Ton, Alan Brown, Robert Millen, and Daniel Whelan, “Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms,” (vol. 7, no. 4): 8-22.
Management Practices
Chen, Injazz J., Ronald L. Coccari, Ken A. Paetsch, and Antony Paulraj, “Quality Managers and the Successful Management of Quality: An Insight,” (vol. 7, no. 2): 40-54.
Van der Wiele, A., A. R. T. Williams, and B. G. Dale, “Total Quality Management: Is It a Fad, Fashion, or Fit?” (vol. 7, no. 2): 65-79.
Yam, Richard C. M., K. F. Pun, K. S. Chin, and R. Gill, “Transforming Quality Management Practices: Applying the Hong Kong/China Experiences,” (vol. 7, no. 2): 9-19.
Manufacturing
Yam, Richard C. M., K. F. Pun, K. S. Chin, and R. Gill, “Transforming Quality Management Practices: Applying the Hong Kong/China Experiences,” (vol. 7, no. 3): 9-19.
Measurement
Detert, James R., and Roger Jenni, “An Instrument for Measuring Quality Practices in Education,” (vol. 7, no. 3): 20-37.
Torbica, Zeljko M., and Robert C. Stroh, “HOMBSAT–An Instrument for Measuring Home-Buyer Satisfaction,” (vol. 7, no. 4): 32-44.
Performance
Romano, Pietro, “ISO 9000: What Is Its Impact on Performance?” (vol. 7, no. 3): 38-56.
Product Development
Gustafsson, Anders, Fredrik Ekdahl, Kurt Falk, and Michael Johnson, “Linking Customer Satisfaction to Product Design: A Key to Success for Volvo,” (vol. 7, no. 1): 27-38.
Product Information
Finch, Byron J., “A Year in the Life of a Consumer Product: As Heard in Cyberspace,” (vol. 7, no. 2): 12-21.
Quality Award Models
Van der Wiele, Ton, Alan Brown, Robert Millen, and Daniel Whelan, “Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms,” (vol. 7, no. 4): 8-22.
Quality Function Deployment
Gustafsson, Anders, Fredrik Ekdahl, Kurt Falk, and Michael Johnson, “Linking Customer Satisfaction to Product Design: A Key to Success for Volvo,” (vol. 7, no. 1): 27-38.
Quality Improvement
Draman, Rexnord H., and Satya S. Chakravorty, “An Evaluation of Quality Improvement Project Selection Alternatives,” (vol. 7, no. 1): 58-73.
Gustafsson, Anders, Fredrik Ekdahl, Kurt Falk, and Michael Johnson, “Linking Customer Satisfaction to Product Design: A Key to Success for Volvo,” (vol. 7, no. 1): 27-38.
Quality Management
Chen, Injazz J., Ronald L. Coccari, Ken A. Paetsch, and Antony Paulraj, “Quality Managers and the Successful Management of Quality: An Insight,” (vol. 7, no. 2): 40-54.
Van der Wiele, Ton, Alan Brown, Robert Millen, and Daniel Whelan, “Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms,” (vol. 7, no. 4): 8-22.
Van Matre, Joseph G., and Donna J. Slovensky, “TEAMusic: A New Exercise for Demonstrating Teamwork Principles,” (vol. 7, no. 2): 55-64.
Yilmaz, Mustafa R., and Sangit Chatterjee, “Six Sigma Beyond Manufacturing–A Concept for Robust Management,” (vol. 7, no. 3): 67-78.
Sampling
Umble, Elisabeth J., and M. Michael Umble, “Developing Control Charts and Illustrating Type I and Type II Errors,” (vol. 7, no. 4): 32-44.
Self-Assessment
Van der Wiele, Ton, Alan Brown, Robert Millen, and Daniel Whelan, “Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms,” (vol. 7, no. 4): 8-22.
Six Sigma
Yilmaz, Mustafa R., and Sangit Chatterjee, “Six Sigma Beyond Manufacturing–A Concept for Robust Management,” (vol. 7, no. 3): 67-78.
Stakeholders
Biehl, Richard E., “Customer-Supplier Analysis in Educational Change,” (vol. 7, no. 2): 22-39.
Statistical Process Control
Umble, Elisabeth J., and M. Michael Umble, “Developing Control Charts and Illustrating Type I and Type II Errors,” (vol. 7, no. 4): 32-44.
Strategic Planning
Becker, Selwyn W., “Teaching Strategy and Policy Using the Baldrige Award Criteria,” (vol. 7, no. 3): 57-66.
Ford, Matthew W., and James R. Evans, “Conceptual Foundations of Strategic Planning in the Malcolm Baldrige Criteria for Performance Excellence,” (vol. 7, no. 1): 8-25.
Systems Theory
Biehl, Richard E., “Customer-Supplier Analysis in Educational Change,” (vol. 7, no. 2): 22-39.
Teaching Practices
Hartman, William T., and Priscilla Feir, “Preparation for College: A Customer-Supplier Framework,” (vol. 7, no. 1): 39-57.
Teamwork
Van Matre, Joseph G., and Donna J. Slovensky, “TEAMusic: A New Exercise for Demonstrating Teamwork Principles,” (vol. 7, no. 2): 55-64.
Theory of Constraints
Draman, Rexnord H., and Satya S. Chakravorty, “An Evaluation of Quality Improvement Project Selection Alternatives,” (vol. 7, no. 1): 58-73.
Total Quality Management
Draman, Rexnord H., and Satya S. Chakravorty, “An Evaluation of Quality Improvement Project Selection Alternatives,” (vol. 7, no. 1): 58-73.
Van der Wiele, A., A. R. T. Williams, and B. G. Dale, “Total Quality Management: Is It a Fad, Fashion, or Fit?” (vol. 7, no. 2): 65-79.
Van Matre, Joseph G., and Donna J. Slovensky, “TEAMusic: A New Exercise for Demonstrating Teamwork Principles,” (vol. 7, no. 2): 55-64.
Yam, Richard C. M., K. F. Pun, K. S. Chin, and R. Gill, “Transforming Quality Management Practices: Applying the Hong Kong/China Experiences,” (vol. 7, no. 3): 9-19.
Training
Van Matre, Joseph G., and Donna J. Slovensky, “TEAMusic: A New Exercise for Demonstrating Teamwork Principles,” (vol. 7, no. 2): 55-64.
Value Creation
Yilmaz, Mustafa R., and Sangit Chatterjee, “Six Sigma Beyond Manufacturing–A Concept for Robust Management,” (vol. 7, no. 3): 67-78.
