Quality Management Journal Volume 7 Index - ASQ

Quality Management Journal Volume 7 Index

Contents

B

Becker, Selwyn W., “Teaching Strategy and Policy Using the Baldrige Award Criteria,” (vol. 7, no. 3): 57-66.

Biehl, Richard E., “Customer-Supplier Analysis in Educational Change,” (vol. 7, no. 2): 22-39.

Brown, Alan. See Van der Wiele, Ton

C

Chakravorty, Satya S. See Draman, Rexnord H.

Chatterjee, Sangit. See Yilmaz, Mustafa R.

Chen, Injazz J., Ronald L. Coccari, Ken A. Paetsch, and Antony Paulraj, “Quality Managers and the Successful Management of Quality: An Insight,” (vol. 7, no. 2): 40-54.

Chin, K. S. See Yam, Richard C. M.

Coccari, Ronald L. See Chen, Injazz J.

D

Dale, B. G. See Van der Wiele, A.

Dale, B. G. See Fiekers, T.

Detert, James R., and Roger Jenni, “An Instrument for Measuring Quality Practices in Education,” (vol. 7, no. 3): 20-37.

Draman, Rexnord H., and Satya S. Chakravorty, “An Evaluation of Quality Improvement Project Selection Alternatives,” (vol. 7, no. 1): 58-73.

E

Ekdahl, Fredrik. See Gustafsson, Anders

Evans, James R. See Ford, Matthew W.

F

Falk, Kurt. See Gustafsson, Anders

Feir, Priscilla. See Hartman, William T.

Fiekers, T., B. G. Dale, D. A. Littler, and W. Voß, “Benchmarking the Postgraduate Admission Process,” (vol. 7, no. 4): 45-58.

Finch, Byron J., “A Year in the Life of a Consumer Product: As Heard in Cyberspace,” (vol. 7, no. 2): 12-21.

Ford, Matthew W., and James R. Evans, “Conceptual Foundations of Strategic Planning in the Malcolm Baldrige Criteria for Performance Excellence,” (vol. 7, no. 1): 8-26.

G

Gill, R. See Yam, Richard C. M.

Gustafsson, Anders, Fredrik Ekdahl, Kurt Falk, and Michael Johnson, “Linking Customer Satisfaction to Product Design: A Key to Success for Volvo,” (vol. 7, no. 1): 27-38.

H

Hartman, William T., and Priscilla Feir, “Preparation for College: A Customer-Supplier Framework,” (vol. 7, no. 1): 39-57.

J

Jenni, Roger. See Detert, James R.

Johnson, Michael. See Gustafsson, Anders

L

Littler, D. A. See Fiekers, T.

M

Millen, Robert. See Van der Wiele, Ton

P

Paetsch, Ken A. See Chen, Injazz J.

Paulraj, Antony. See Chen, Injazz J.

Pun, K. F. See Yam, Richard C. M.

R

Romano, Pietro, “ISO 9000: What Is Its Impact on Performance?” (vol. 7, no. 3): 38-56.

S

Slovensky, Donna J. See Van Matre, Joseph G.

Stroh, Robert C. See Torbica, Zeljko M.

T

Torbica, Zeljko M., and Robert C. Stroh, “HOMBSAT–An Instrument for Measuring Home-Buyer Satisfaction,” (vol. 7, no. 4): 32-44.

U

Umble, Elisabeth J., and M. Michael Umble, “Developing Control Charts and Illustrating Type I and Type II Errors,” (vol. 7, no. 4): 23-31.

Umble, M. Michael. See Umble, Elisabeth J.

V

Van der Wiele, A., A. R. T. Williams, and B. G. Dale, “Total Quality Management: Is It a Fad, Fashion, or Fit?” (vol. 7, no. 2): 65-79.

Van der Wiele, Ton, Alan Brown, Robert Millen, and Daniel Whelan, “Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms,” (vol. 7, no. 4): 8-22.

Van Matre, Joseph G., and Donna J. Slovensky, “TEAMusic: A New Exercise for Demonstrating Teamwork Principles,” (vol. 7, no. 2): 55-64.

Voß, W. See Fiekers, T.

W

Whelan, Daniel. See Van der Wiele, Ton

Williams, A. R. T. See Van der Wiele, A.

Y

Yam, Richard C. M., K. F. Pun, K. S. Chin, and R. Gill, “Transforming Quality Management Practices: Applying the Hong Kong/China Experiences,” (vol. 7, no. 3): 9-19.

Yilmaz, Mustafa R., and Sangit Chatterjee, “Six Sigma Beyond Manufacturing–A Concept for Robust Management,” (vol. 7, no. 3): 67-78.

QMJ Volume 7 Subject Index

Baldrige Award. See Malcolm Baldrige National Quality Award

Benchmarking

Fiekers, T., B. G. Dale, D. A. Littler, and W. Voß, “Benchmarking the Postgraduate Admission Process,” (vol. 7, no. 4): 45-58.

Confidence Intervals

Umble, Elisabeth J., and M. Michael Umble, “Developing Control Charts and Illustrating Type I and Type II Errors,” (vol. 7, no. 4): 23-31.

Continuous Quality Improvement

Detert, James R., and Roger Jenni, “An Instrument for Measuring Quality Practices in Education,” (vol. 7, no. 3): 20-37.

Yam, Richard C. M., K. F. Pun, K. S. Chin, and R. Gill, “Transforming Quality Management Practices: Applying the Hong Kong/China Experiences,” (vol. 7, no. 3): 9-19.

Control Charts

Umble, Elisabeth J., and M. Michael Umble, “Developing Control Charts and Illustrating Type I and Type II Errors,” (vol. 7, no. 4): 23-31.

Customer Feedback

Finch, Byron J., “A Year in the Life of a Consumer Product: As Heard in Cyberspace,” (vol. 7, no. 2): 12-21.

Customer Satisfaction

Gustafsson, Anders, Fredrik Ekdahl, Kurt Falk, and Michael Johnson, “Linking Customer Satisfaction to Product Design: A Key to Success for Volvo,” (vol. 7, no. 1): 27-38.

Torbica, Zeljko M., and Robert C. Stroh, “HOMBSAT–An Instrument for Measuring Home-Buyer Satisfaction,” (vol. 7, no. 4): 32-44.

Customer-Supplier Relationship

Biehl, Richard E., “Customer-Supplier Analysis in Educational Change,” (vol. 7, no. 2): 22-39.

Hartman, William T., and Priscilla Feir, “Preparation for College: A Customer-Supplier Framework,” (vol. 7, no. 1): 39-57.

Data Quality

Yilmaz, Mustafa R., and Sangit Chatterjee, “Six Sigma Beyond Manufacturing–A Concept for Robust Management,” (vol. 7, no. 3): 67-78.

Education

Biehl, Richard E., “Customer-Supplier Analysis in Educational Change,” (vol. 7, no. 2): 22-39.

Detert, James R., and Roger Jenni, “An Instrument for Measuring Quality Practices in Education,” (vol. 7, no. 3): 20-37.

Fiekers, T., B. G. Dale, D. A. Littler, and W. Voß, “Benchmarking the Postgraduate Admission Process,” (vol. 7, no. 4): 45-58.

Hartman, William T., and Priscilla Feir, “Preparation for College: A Customer-Supplier Framework,” (vol. 7, no. 1): 39-57.

Van Matre, Joseph G., and Donna J. Slovensky, “TEAMusic: A New Exercise for Demonstrating Teamwork Principles,” (vol. 7, no. 2): 55-64.

Experiential Learning

Becker, Selwyn W., “Teaching Strategy and Policy Using the Baldrige Award Criteria,” (vol. 7, no. 3): 57-66.

Van Matre, Joseph G., and Donna J. Slovensky, “TEAMusic: A New Exercise for Demonstrating Teamwork Principles,” (vol. 7, no. 2): 55-64.

External Quality

Romano, Pietro, “ISO 9000: What Is Its Impact on Performance?” (vol. 7, no. 3): 38-56.

Factor Analysis

Chen, Injazz J., Ronald L. Coccari, Ken A. Paetsch, and Antony Paulraj, “Quality Managers and the Successful Management of Quality: An Insight,” (vol. 7, no. 2): 40-54.

Home Building

Torbica, Zeljko M., and Robert C. Stroh, “HOMBSAT–An Instrument for Measuring Home-Buyer Satisfaction,” (vol. 7, no. 4): 32-44.

Improvement Process

Van der Wiele, Ton, Alan Brown, Robert Millen, and Daniel Whelan, “Improvement in Organizational and Self-Assessment Practices by Selected American Firms,” (vol. 7, no. 4): 8-22.

Internal Quality

Romano, Pietro, “ISO 9000: What Is Its Impact on Performance?” (vol. 7, no. 3): 38-56.

Internet

Finch, Byron J., “A Year in the Life of a Consumer Product: As Heard in Cyberspace,” (vol. 7, no. 2): 12-21.

ISO 9000

Romano, Pietro, “ISO 9000: What Is Its Impact on Performance?” (vol. 7, no. 3): 38-56.

Yam, Richard C. M., K. F. Pun, K. S. Chin, and R. Gill, “Transforming Quality Management Practices: Applying the Hong Kong/China Experiences,” (vol. 7, no. 3): 9-19.

Learning

Becker, Selwyn W., “Teaching Strategy and Policy Using the Baldrige Award Criteria,” (vol. 7, no. 3): 57-66.

Chen, Injazz J., Ronald L. Coccari, Ken A. Paetsch, and Antony Paulraj, “Quality Managers and the Successful Management of Quality: An Insight,” (vol. 7, no. 2): 40-54.

Malcolm Baldrige National Quality Award

Becker, Selwyn W., “Teaching Strategy and Policy Using the Baldrige Award Criteria,” (vol. 7, no. 3): 57-66.

Ford, Matthew W., and James R. Evans, “Conceptual Foundations of Strategic Planning in the Malcolm Baldrige Criteria for Performance Excellence,” (vol. 7, no. 1): 8-25.

Van der Wiele, Ton, Alan Brown, Robert Millen, and Daniel Whelan, “Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms,” (vol. 7, no. 4): 8-22.

Management Practices

Chen, Injazz J., Ronald L. Coccari, Ken A. Paetsch, and Antony Paulraj, “Quality Managers and the Successful Management of Quality: An Insight,” (vol. 7, no. 2): 40-54.

Van der Wiele, A., A. R. T. Williams, and B. G. Dale, “Total Quality Management: Is It a Fad, Fashion, or Fit?” (vol. 7, no. 2): 65-79.

Yam, Richard C. M., K. F. Pun, K. S. Chin, and R. Gill, “Transforming Quality Management Practices: Applying the Hong Kong/China Experiences,” (vol. 7, no. 2): 9-19.

Manufacturing

Yam, Richard C. M., K. F. Pun, K. S. Chin, and R. Gill, “Transforming Quality Management Practices: Applying the Hong Kong/China Experiences,” (vol. 7, no. 3): 9-19.

Measurement

Detert, James R., and Roger Jenni, “An Instrument for Measuring Quality Practices in Education,” (vol. 7, no. 3): 20-37.

Torbica, Zeljko M., and Robert C. Stroh, “HOMBSAT–An Instrument for Measuring Home-Buyer Satisfaction,” (vol. 7, no. 4): 32-44.

Performance

Romano, Pietro, “ISO 9000: What Is Its Impact on Performance?” (vol. 7, no. 3): 38-56.

Product Development

Gustafsson, Anders, Fredrik Ekdahl, Kurt Falk, and Michael Johnson, “Linking Customer Satisfaction to Product Design: A Key to Success for Volvo,” (vol. 7, no. 1): 27-38.

Product Information

Finch, Byron J., “A Year in the Life of a Consumer Product: As Heard in Cyberspace,” (vol. 7, no. 2): 12-21.

Quality Award Models

Van der Wiele, Ton, Alan Brown, Robert Millen, and Daniel Whelan, “Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms,” (vol. 7, no. 4): 8-22.

Quality Function Deployment

Gustafsson, Anders, Fredrik Ekdahl, Kurt Falk, and Michael Johnson, “Linking Customer Satisfaction to Product Design: A Key to Success for Volvo,” (vol. 7, no. 1): 27-38.

Quality Improvement

Draman, Rexnord H., and Satya S. Chakravorty, “An Evaluation of Quality Improvement Project Selection Alternatives,” (vol. 7, no. 1): 58-73.

Gustafsson, Anders, Fredrik Ekdahl, Kurt Falk, and Michael Johnson, “Linking Customer Satisfaction to Product Design: A Key to Success for Volvo,” (vol. 7, no. 1): 27-38.

Quality Management

Chen, Injazz J., Ronald L. Coccari, Ken A. Paetsch, and Antony Paulraj, “Quality Managers and the Successful Management of Quality: An Insight,” (vol. 7, no. 2): 40-54.

Van der Wiele, Ton, Alan Brown, Robert Millen, and Daniel Whelan, “Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms,” (vol. 7, no. 4): 8-22.

Van Matre, Joseph G., and Donna J. Slovensky, “TEAMusic: A New Exercise for Demonstrating Teamwork Principles,” (vol. 7, no. 2): 55-64.

Yilmaz, Mustafa R., and Sangit Chatterjee, “Six Sigma Beyond Manufacturing–A Concept for Robust Management,” (vol. 7, no. 3): 67-78.

Sampling

Umble, Elisabeth J., and M. Michael Umble, “Developing Control Charts and Illustrating Type I and Type II Errors,” (vol. 7, no. 4): 32-44.

Self-Assessment

Van der Wiele, Ton, Alan Brown, Robert Millen, and Daniel Whelan, “Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms,” (vol. 7, no. 4): 8-22.

Six Sigma

Yilmaz, Mustafa R., and Sangit Chatterjee, “Six Sigma Beyond Manufacturing–A Concept for Robust Management,” (vol. 7, no. 3): 67-78.

Stakeholders

Biehl, Richard E., “Customer-Supplier Analysis in Educational Change,” (vol. 7, no. 2): 22-39.

Statistical Process Control

Umble, Elisabeth J., and M. Michael Umble, “Developing Control Charts and Illustrating Type I and Type II Errors,” (vol. 7, no. 4): 32-44.

Strategic Planning

Becker, Selwyn W., “Teaching Strategy and Policy Using the Baldrige Award Criteria,” (vol. 7, no. 3): 57-66.

Ford, Matthew W., and James R. Evans, “Conceptual Foundations of Strategic Planning in the Malcolm Baldrige Criteria for Performance Excellence,” (vol. 7, no. 1): 8-25.

Systems Theory

Biehl, Richard E., “Customer-Supplier Analysis in Educational Change,” (vol. 7, no. 2): 22-39.

Teaching Practices

Hartman, William T., and Priscilla Feir, “Preparation for College: A Customer-Supplier Framework,” (vol. 7, no. 1): 39-57.

Teamwork

Van Matre, Joseph G., and Donna J. Slovensky, “TEAMusic: A New Exercise for Demonstrating Teamwork Principles,” (vol. 7, no. 2): 55-64.

Theory of Constraints

Draman, Rexnord H., and Satya S. Chakravorty, “An Evaluation of Quality Improvement Project Selection Alternatives,” (vol. 7, no. 1): 58-73.

Total Quality Management

Draman, Rexnord H., and Satya S. Chakravorty, “An Evaluation of Quality Improvement Project Selection Alternatives,” (vol. 7, no. 1): 58-73.

Van der Wiele, A., A. R. T. Williams, and B. G. Dale, “Total Quality Management: Is It a Fad, Fashion, or Fit?” (vol. 7, no. 2): 65-79.

Van Matre, Joseph G., and Donna J. Slovensky, “TEAMusic: A New Exercise for Demonstrating Teamwork Principles,” (vol. 7, no. 2): 55-64.

Yam, Richard C. M., K. F. Pun, K. S. Chin, and R. Gill, “Transforming Quality Management Practices: Applying the Hong Kong/China Experiences,” (vol. 7, no. 3): 9-19.

Training

Van Matre, Joseph G., and Donna J. Slovensky, “TEAMusic: A New Exercise for Demonstrating Teamwork Principles,” (vol. 7, no. 2): 55-64.

Value Creation

Yilmaz, Mustafa R., and Sangit Chatterjee, “Six Sigma Beyond Manufacturing–A Concept for Robust Management,” (vol. 7, no. 3): 67-78.

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