Applying Lean Six Sigma in the Wood Furniture Industry: A Case Study in a Small Company *Open Access* By J. E. Guerrero, S. Leavengood, H. Gutiérrez-Pulido, F. J. Fuentes-Talavera, and J. A. Silva-Guzmán
This paper presents a study on the implementation of Lean Six Sigma in a small furniture company. Results show that by applying LSS the firm could reduce defects, reduce waste, and increase sales productivity. Thus, LSS implementation could be useful for small wood-furniture companies.
The Moderating Effect of Gender in Urgent Care Service Satisfaction By Hong Qin, Kittipong Boonme, Benjamin George, and Victor Prybutok
Qin, Hong; Boonme, Kittipong; George, Benjamin; Prybutok, Victor
The objective of this study is to investigate the extent to which gender serves as a moderator in the relationships between healthcare service quality, patient satisfaction, and behavioral intention in the urgent care industry.