Quality Management Journal - April 2016 - ASQ
Quality Management Journal - April 2016
Volume 23 • Number 2
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Using Six Sigma, Lean, and Simulation to Improve the Phlebotomy Process *Open Access*
By Yunqu Huang and Kenneth J. Klassen
Six Sigma, lean, and simulation modeling are all popular methodologies, but they have rarely been used together in healthcare process improvement. This study explores how the three can be integrated together, using a process improvement effort in a large hospital to demonstrate the methodology.
Simplifying Life through Bayes: Hints for Practitioners New to Bayesian Inference
By Frank Tuyl and Peter Howley
This paper explains why it is important to understand Bayesian techniques and how they are advantageous, even at a fundamental level, over the more traditionally taught classical, or frequentist-based, statistical techniques.
Perceptions of Lean Six Sigma: A Multiple Case Study in the Financial Services Industry
By Bart A. Lameijer, David T. J. Veen, Ronald J. M. M. Does, and Jeroen de Mast
The objective of this paper is to identify which LSS attributes affect employee and management attitudes and how the contextual frame affects this relation during the LSS change initiative. This study was conducted in the financial services industry.
Strategic Quadrants and Service Quality: Tourist Satisfaction in Portugal
By Panchapakesan Padma
The main objective of this study is to examine the tourist satisfaction levels in Portugal across various segments by comparing tourists’ expectations with service performance. This paper applies expectancy-disconfirmation theory for this purpose.
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