Quality Management Journal - October 2015 - ASQ
Quality Management Journal - October 2015
Volume 22 • Number 4
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Modern Analytics and the Future of Quality and Performance Excellence *Open Access*
By James R. Evans
While the disciplines underlying analytics – statistics, business intelligence, and operations research/management science – have been around for more than half a century, the integration of these disciplines has led to new and more powerful ways to view, understand, and use data and information intelligently.
SEM of Service Quality to Predict Overall Patient Satisfaction in Medical Clinics: A Case Study
By Dana M. Johnson and Roberta S. Russell
This study analyzed patient satisfaction surveys to determine which process attributes affect overall patient satisfaction. The authors conclude that the strongest impact is the care provider’s interaction with the patient.
Factors in the Path from Lean to Patient Safety: Six Sigma, Goal Specificity, and Responsiveness Capability
By Kathleen L. McFadden, Jung Young Lee, and Charles Gowen III
The purpose of this study is to clarify the impact of lean on patient safety outcomes in hospitals. This paper develops a path model for improving patient safety that includes lean, Six Sigma, goal specificity, and responsiveness capabilities.
Supply Chain Quality Management and Environmental Uncertainty: A Contingency Perspective
By Matthew W. Ford
This paper extends contingency perspectives of quality management to the interorganizational quality context. Supply chain quality management (SCQM) is conceptualized as a mechanism for governing quality of resource flows between interdependent organizations.
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