Quality Management Journal - January 2015 - ASQ
Quality Management Journal - January 2015
Volume 22 • Number 1
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Embedding Social Responsibility Principles Within Quality Leadership
By Holly Duckworth
When it comes to embedding principles, whether quality improvement or social responsibility principles, the effective quality leader should know what to do and how to do it.
Customer Satisfaction in Indian Hospitals: Moderators and Mediators
By Padma Panchapakesan, L. Prakash Sai, and Chandrasekharan Rajendran
In Indian healthcare, attendants serve as a bridge between service providers and patients.
- Applications of Quality Management Tools in the Evaluation of Websites:
The Case of Sports Organizations
By Marvin E. Gonzalez, Gioconda Quesada, Joshua Davis, and Carlo Mora-Monge
This study provides a practical and systematic approach that can be followed to translate generalized definitions and measures into measurable design-side aspects of quality.
- The Contribution of ISO 9001 to Certified Companies:
Manager and Employee Perceptions
By Sinove Marde
It is very important to have the perceptions of all employees, not just managers, as there may be some differences that could negatively impact the implementation of certification.