Quality Management Journal - April 2014 - ASQ
Quality Management Journal - July 2014
Volume 21 • Number 3
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Quality Management and Lean: A Symbiotic Relationship
While it’s apparent that quality management and lean are inherently symbiotic, it’s difficult to offer a solid conclusion about quality management’s role in lean.
UCPERF: An Urgent Care Patient Satisfaction Instrument
Hong Qin, Victor R. Prybutok, Daniel A. Peak, Kwabena G. Boakye
This study creates an urgent care service quality model and contextualizes a version of SERVPERF called UCPERF.
Measures of Success: The Role of Human Factors in Lean Implementation in Healthcare
Andrea L. Lorden, Yichen Zhang, Szu-Hsuan Lin, and Murray J. Côté
This study found that elements of communication, leadership, and workload are interactive, interrelated, and dynamic.
The Relationship between ISO 9000 Certification, TQM Practices, and Organizational Performance
Firms in Tunisia were studied to determine the effects of quality management practices on organizational performance.
Identifying Critical Factors that Predict Quality Management Program Success: Data Mining Analysis of Baldrige Award Data
Mark R. Jones
This study seeks to learn the key differentiating factors between those quality management programs that improve quality and organizational performance and those that do not.