Volume 19 • Number 3
Download All Articles (PDF, 2 MB)
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Organizational Culture, Tenure, and Willingness to Participate in Continuous Improvement Projects in Healthcare (PDF, 389 KB)
Marco Lam and Dan Robertson
Understanding why an organization might experience resistance to change is important, especially in a total quality management environment. -
ISO 9000 and Organizational Effectiveness: A Systematic Review (PDF, 146 KB)
Olivier Boiral
While there have been many studies on the ISO 9000 standard, the impacts of this quality management system remain controversial. -
The Assessment of the Impacts of Improvement Projects in the Interrelated Processes: A Cross-Case Study (PDF, 122 KB)
Julio C. Vicencio-Ortiz and William J. Kolarik
The impact of an improvement project within an enterprise needs to be examined not only in the performance metrics of the target process but also in the performance of the interrelated processes. -
Use of Action Research to Institutionalize Organizational Learning Within TQM (PDF, 442 KB)
Madhu Ranjan Kumar
A true internalization of the tenets of total quality management begins with experiential learning, which is facilitated by the use of action research methodology.
DEPARTMENTS
- Editorial Board (PDF, 69 KB)
- Introduction (PDF, 85 KB)
- Executive Briefs (PDF, 135 KB)
- Book Reviews (PDF, 173 KB)
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