July 2009
Volume 16 • Number 3

ARTICLES

• Quality Snags in the Mortgage-Finance Supply Chain and Subsequent Discussions (PDF, 211 KB)
  Paul Zipkin with commentaries by John R. Latham, Kenneth Stephens, Gregory H. Watson, and Peter Kolesar
  The current financial crisis as seen through the lens of quality management.

COMMENTARIES

• Complex System Design: Creating Sustainable Change in the Mortgage-Finance System (PDF, 130 KB)
  John R. Latham
• Quality Principles, Philosophies, and Methodologies Applicable to the Mortgage-Finance Supply Chain (PDF, 87 KB)
  Kenneth Stephens
• Time to Sharpen These Blunt Instruments and Give Them to Some Living Spirits! (PDF, 77 KB)
  Gregory H. Watson
• A Quality Perspective on the Mortgage Crisis: More Questions Than Answers (PDF, 122 KB)
  Peter Kolesar
• Zipkin’s Response to Commentaries (PDF, 75 KB)
  Paul Zipkin
• Paradoxes of ISO 9000 Performance: A Configurational Approach (PDF, 512 KB)
  Olivier Boiral and Nabil Amara
  A look at the effectiveness of ISO 9000 implementation from an institutional theory perspective.

DEPARTMENTS

• Editorial Board (PDF, 44 KB)
• Introduction (PDF, 39 KB)
• Executive Briefs (PDF, 99 KB)
• Book Reviews (PDF, 128 KB)