April 2009
Volume 16 • Number 2

• The Effects of Transformational and Transactional Leadership on Quality Improvement (PDF, 317 KB)
  This article examines the relationship of infrastructure and core quality management practices to the levels of transformational and transactional leadership in a firm.

• Predictability of Impending Online Auction Business Failure: A P-Chart Analysis (PDF, 270 KB)
  Byron Finch and Xiaowen Huang
  The demise of eBay business GlacierBayDVD was a significant event. Could it have been foreseen?
• Comparative Analysis of Quality Costs and Organization Sizes in the Manufacturing Environment (PDF, 332 KB)
  Suhansa Rodchua
  This study found that company size and structure are linked to the economic significance of quality programs and performance.
• A Statistical Analysis of ISO 9000-Related Data for European Union Ultra-Peripheral and Portuguese Regions (PDF, 636 KB)
  Paulo Sampaio, Pedro Saraiva, and António Guimarães Rodrigues
  There is a significant relationship between the number of ISO 9001 certified companies and economic development when both are measured on a per capita basis.

DEPARTMENTS

• Editorial Board (PDF, 43 KB)
• Introduction (PDF, 40 KB)
• Executive Briefs (PDF, 73 KB)
• Book Reviews (PDF, 101 KB)