Volume 15 • Number 3
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- Juran’s Lectures to Japanese Executives in 1954: A Perspective and Some Contemporary Lessons (PDF, 174 KB) * OPEN ACCESS *
Peter J. Kolesar
Juran’s 1954 lectures have been credited with being seminal contributions to the Japanese quality control movement.
- SERVCESS: A Parsimonious Instrument to Measure Service Quality and Information System Success (PDF, 191 KB)
Hollis Landrum, Victor R. Prybutok, Leon A. Kappelman, and Xiaoni Zhang
Survey results suggest that service quality, an important factor in information system success, is best measured with a performance-based instrument.
- Rewarding Excellence: An International Study into Business Excellence Award Processes (PDF, 284 KB)
Nigel Grigg and Robin Mann
Findings show that business excellence custodians worldwide operate an effective awards process that both evaluators and organizations benefit from.
- TQM and Teamwork Effectiveness: The Intermediate Role of Organizational Design (PDF, 280 KB)
M. Ángeles Escribá-Moreno, Maria Teresa Canet-Giner, and María Moreno-Luzón
The proper use of design variables may improve team’s effectiveness.
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