January 2007
Volume 14 • Number 1

• ISO 9000:2000: The Key to Quality? An Exploratory Study (PDF, 282 KB)
  Micaela Martínez Costa and Ángel Rafael Martínez Lorente
  A study shows that certification to the new ISO 9000:2000 standard does not affect company performance.
• Improving Quality and Productivity via Stratification: A Call Center Example for Forming Homogeneous Groups (PDF, 385 KB)
  Steve Hillmer and Canan Kocabasoglu
  A method for grouping employees in order to appraise and improve their performance is presented.
• Assessing the Impact From Information Systems Quality (PDF, 334 KB)
  Tor Guimaraes, D. Sandy Staples, and James McKeen
  System quality is an important determinant of company performance.
• Total Quality Management in a Chosen Section of the Hospitals in Amman, Jordan (PDF, 399 KB)
  Mujbil Al-Marsumi
  The extent of the application of TQM in five hospitals is determined.

DEPARTMENTS

• Editorial Board (PDF, 139 KB)
• Introduction (PDF, 108 KB)
• Executive Briefs (PDF, 157 KB)
• Book Reviews (PDF, 197 KB)