Volume 13 • Number 3
- Empirically Testing Some Important Factors for Expert Systems Quality (PDF, 341 KB) * OPEN ACCESS *
Tor Guimaraes, Quinton O’Neal, and Curtis Armstrong
Why are some organizations more successful than others with expert systems applications?
- An Instrument for Measuring Engineering Education Quality from Students’ Perspective (PDF, 325 KB)
P. B. Sakthivel and R. Raju
The critical determinants of education service quality are identified and a unique instrument is presented.
- Service Quality: A Case Study of a Bank (PDF, 320 KB)
Lotfollah Najjar and Ram Bishu
Measuring customer satisfaction is critical to the process of serving the customer and responding faster and better than competition.
- Improving Performance through an Integrated Manufacturing Program (PDF, 411 KB)
Kristy Cua (deceased), Kathleen McKone-Sweet, and Roger Schroeder
A framework for integrated manufacturing programs is presented that uses TQM, JIT, and TPM.
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