April 2006
Volume 13 • Number 2

• ARTICLES
  Foundations for Quality Management of Scientific Data Products (PDF, 207 KB)
  Nicole Radziwill
  The nature of scientific data products is explored.
• A Model of Web Site Quality Assessment (PDF, 248 KB)
  Vassilis Moustakis, Loukas Tsironis, and Charalampos Litos
  Presented are the results of an experiment that involved assessing the Web sites of three cellular phone service providers.
• Machine Tool Industry Adoption of Software Certification Processes (PDF, 171 KB)
  J. K Crain and David Wierschem
  This is an examination of the quality of the software used with machine tools.

• Words, Words, Mere Words? An Analysis of Service Customers’ Perception of Evaluative Concepts (PDF, 473 KB)
  * SAMPLE ARTICLE *
  Florence Dano, Sylvie Llosa, and Chiara Orsingher
  The concepts of quality, satisfaction, performance, attitude, and value are studied.

DEPARTMENTS

• Editorial Board (PDF, 133 KB)
• Introduction (PDF, 104 KB)
• Executive Briefs (PDF, 148 KB)
• Book Reviews (PDF, 173 KB)