Volume 13 • Number 4
- Comparative Analysis of Malcolm Baldrige National Quality Award Criteria: An Empirical Study of India, Mexico, and the United States (PDF, 339 KB) * OPEN ACCESS *
Marc Schniederjans, Mahour Mellat Parast, Majid Nabavi, S. Subba Rao, and T. S. Raghu-Nathan
Research examines the convergence hypothesis, which suggests that national cultures will converge at a faster rate as technology is more widely disseminated around the world.
- The Impact of Employees’ Characteristics on Total Quality Service Implementation: An Empirical Study (PDF, 301 KB)
R. Saravanan and K. S. P. Rao
A look at the implementation of quality management practices in the service sector in India.
- Comparing Quality Management Practices between the United States and Mexico (PDF, 332 KB)
Mahour Mellat Parast, Stephanie Adams, Erick Jones, S. Subba Rao, and T. S. Raghu-Nathan
Social responsibility was found to be an important predictor of quality performance in the United States and Mexico.
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