Volume 12 • Number 3
- Kano’s Theory of Attractive Quality and Packaging (PDF, 248 KB) * OPEN ACCESS *
Martin Löfgren and Lars Witell
Packaging is playing an increasingly important role in product marketing. - Importance and Implementation of Baldrige Practices for Small Businesses (PDF, 256 KB)
Paul Stephens, James Evans, and Charles Matthews
Small-business leaders rate quality best practices as moderately to highly important, but are they implementing them? - How Are Organizational Measures Really Used? (PDF, 232 KB)
Jennifer Lehr and Ronald Rice
How organizational measures are perceived may affect the extent to which they guide practice and lead to intended results.
DEPARTMENTS
- Introduction (PDF, 104 KB)
- Executive Briefs (PDF, 148 KB)
- Book Reviews (PDF, 177 KB)
U.S./Canada