Volume 11 • Number 4
* OPEN ACCESS *
- Can You Pay for Quality Work? A Government Case Study
(PDF, 246 KB)
Maureen J. Bickley and Alma Whiteley
Case-study methodology is used to examine performance-based pay. - ISO 9000 as a Tool for TQM: A Spanish Case Study
(PDF, 226 KB)
Micaela Martínez Costa and Ángel Rafael Martínez Lorente
The relationship between performance and ISO 9000 is examined. - The Relationship Between TQM Practices and Quality Performance and the Role of Formal TQM Programs: An Australian Empirical Study
(PDF, 219 KB)
Daniel Prajogo and Alan Brown
A lack of a formal TQM program does not mean TQM principles are not being practiced. - Total Quality Management as a Cultural Phenomenon
(PDF, 240 KB)
Jaakko Kujala and Paul Lillrank
Will TQM be more successful if implemented in an environment where organizational culture is compatible with values and TQM assumptions?
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